Frequently Asked Questions.

Find the answers to all the questions you may have. Can't find it? Join our Discord server and open a ticket!

General

What is Avio Bot?

Avio Bot is a virtual airline management tool, designed for the Discord Platform. With tools such as a flight planner, miles programme, and an advanced dashboard, Avio Bot upgrades your virtual airline to the next level.

Is Avio Bot free?

Yes! Avio Bot is 100% free, nothing is locked behind a paywall. We designed Avio this way to ensure all virtual airlines have access to advanced management tools, regardless of size or financial status.

I need assistance, how can I contact support?

You can contact our support team by joining our Discord Server and opening a ticket in #tickets.


Getting Started

How do I add Avio to my server?

You can add Avio to your server by clicking here and following the steps provided by Discord. You need to have permission to invite external applications to your server. Avio is not liable for any accidental invites.

How do I configure my server settings?

To configure your server settings, use the command /server-setup. You'll be prompted with numerous options, fill in all options shown. Once completed, you'll be ready to start using Avio! You can view all your settings by using /config, or by going to our dashboard.


Support

Avio has stopped working for me, what should I do?

Uh oh! Avio may have ran into a roadblock. If Avio stops working, please open a ticket in our support server, and provide as much detail as possible.

I want to be part of the Avio Team, how do I apply?

Thank you for showing interest in being part of the Avio Team! To submit an application, head to our application page, and fill in the required fields. You will be alerted of the decision on your application via Discord.

I am moving servers, can I transfer all data from my existing server to my new one?

Yes, you can transfer some of the data to the new server. As a lot of features within Avio are guild specific, there is limited data we can transfer. If you wish for data to be transferred, please open a ticket in #tickets on our Support Server and our support team will help facilitate your request.

I wish to see all data Avio Bot stores to related to my user/my guild. How do I do this?

We provide all data stored for users/guilds upon request. We sometimes may require proof of ownership before we can hand over the data, such as proof of owning the guild. If you wish to access your data, please send an email to hello@aviobot.app with the subject "Data Request". Please provide your Discord Username, User ID, Guild ID (if requesting server data). If you do not provide these details, we cannot facilitate the request. Your data will be sent to the email used to contact us within 7 working days of making the request.

Still have questions?

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